HOW CAN I PLACE AN ORDER?
To place an order, simply go to our product page here. Select your preferred style, size, and quantity, then click "Add to Cart." You will be directed to your shopping cart. From there, click "Checkout" and follow the steps to complete your purchase.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a tracking number via email. Use this tracking number on our Track Your Order page. Please note it may take 1-3 business days for tracking information to update.
If you did not receive a tracking number, please email us at support@meeloy.com, and we will provide you with the latest updates on your order.
I ENTERED THE WRONG DELIVERY ADDRESS. CAN I CHANGE IT?
If you entered the wrong delivery address, please email us at support@meeloy.com as soon as possible. If your order has not yet shipped, we will do our best to update the address. If it has already been shipped, we will help you explore options to resolve the issue.
HOW LONG DOES SHIPPING TAKE?
We work hard to ensure your order arrives as quickly as possible.
Standard Shipping: 6-10 business days.
Expedited Shipping: 4-8 business days.
Peak Seasons and Holidays: 10-15 business days.
If you have any questions about your order, please contact us at support@meeloy.com.
WHAT IS YOUR RETURN POLICY?
If you’re not completely satisfied with your purchase, you can return your Meeloy Bamboo Underwear within 30 days of delivery. For detailed instructions, please visit our Return Policy page.
CAN I CANCEL MY ORDER?
You can cancel your order within 15 minutes after placing it. To cancel, please contact us at support@meeloy.com. Once an order has been processed or shipped, we are unable to cancel it.
DO YOU HAVE A PHYSICAL STORE?
Meeloy is an online-only brand. This allows us to keep our prices affordable while offering high-quality bamboo underwear.
WHAT MATERIALS ARE USED IN YOUR UNDERWEAR?
Our underwear is made from ultra-soft, breathable bamboo viscose (90%) and spandex (10%) for stretch. Bamboo fabric is naturally moisture-wicking, breathable, and gentle on sensitive skin.
HOW DO I CARE FOR MY MEELOY UNDERWEAR?
To keep your Meeloy Bamboo Underwear fresh and in great condition:
- Machine Wash Cold: Use a gentle cycle.
- No Fabric Softeners: Our bamboo is naturally soft.
- Air Dry: Lay flat or hang dry to maintain softness and shape.
- Avoid Bleach: This can damage the bamboo fibers.
DO I NEED TO WEAR PANTY LINERS WITH MEELOY UNDERWEAR?
Not necessarily. Meeloy Bamboo Underwear is moisture-wicking and designed to keep you feeling fresh and dry, making it a great alternative to panty liners for daily discharge.
ARE YOUR UNDERWEAR HYPOALLERGENIC?
Our underwear is made from bamboo viscose fabric, which is soft, breathable, and often well-tolerated by people with sensitive skin. While many customers find it gentle and comfortable, please note that no fabric can be guaranteed 100% hypoallergenic for everyone. If you have specific allergies or sensitivities, we recommend consulting your healthcare provider before use.
CAN MEELOY UNDERWEAR HELP WITH DISCHARGE?
Absolutely. Our bamboo fabric is moisture-wicking, which means it pulls moisture away from your skin and dries quickly. This keeps you feeling fresh, dry, and comfortable all day.
WILL MEELOY UNDERWEAR PREVENT ODOR?
Our underwear is made with bamboo viscose, a fabric known for its breathability and moisture-wicking properties. While no fabric can completely prevent odor, bamboo viscose helps keep you drier throughout the day — and dryness can support better odor control compared to heavier, moisture-retaining materials like cotton.
HOW DO I UNSUBSCRIBE FROM EMAILS?
To unsubscribe from our email list, click the "Unsubscribe" link at the bottom of any of our emails. You can also contact us at support@meeloy.com if you need assistance.
WHAT MAKES MEELOY UNDERWEAR DIFFERENT FROM COTTON PANTIES?
Unlike cotton, which absorbs moisture and stays damp, our bamboo fabric is moisture-wicking, breathable, and dries quickly. It keeps you fresh, dry, and comfortable all day without the sticky feeling.
CAN I WEAR MEELOY UNDERWEAR WHILE EXERCISING?
Yes! Meeloy Bamboo Underwear is perfect for active women. It stays breathable, prevents sweat buildup, and keeps you feeling fresh even during intense workouts.
ARE YOUR UNDERWEAR SEAMLESS?
Yes, our bamboo underwear is designed to be seamless, making it invisible under leggings, dresses, and any outfit you choose.
HOW CAN I CONTACT CUSTOMER SUPPORT?
For any questions, concerns, or support, please email us at support@meeloy.com. We’re here to help.